I can’t see myself on screen from my computer

#1. Is your webcam properly set up ?

If your computer doesn’t have a built-in webcam, please ensure your webcam is activated and connected to your computer.

#2. Are other applications using your webcam open?

Before starting the equipment test phase, please check that no other application (Skype, FaceTime, Google Hangout, etc.) is using your webcam. If so, please close the programs in question. When it’s done, please check that your webcam is working with InterviewApp by refreshing your browser page and accessing the Video Setup page.

#3. Have you followed all the steps of setting up the video?

Regardless of the browser you use among those that are compatible with our platform, you should see an authorisation pop-up at the top of your screen. Make sure to click “Allow”.
If you have denied access to your microphone and your webcam when this pop-up appeared, here is how to re-allow access:

  • Google Chrome: go to your browser preferences. In the “Content Settings” section, click “Camera” and remove the URL from our platform in the “Block” section. Repeat this operation for “Microphone”. When it’s done, refresh the Video Setup page. Click “Activate webcam”, then allow access to the webcam and microphone in the pop-up that appears at the top of your browser.
  • Mozilla Firefox: simply refresh the page and click “Allow” when the authorisation pop-up reappears.
  • Opera: go to your browser preferences and click “Website” in the menu on the left. In the “Camera” section, click “Manage exceptions” and delete the URL of our platform in the blocked sites list. Repeat this operation for the microphone. When it’s done, refresh the Video Setup page and allow access to the webcam and microphone in the pop-up that appears at the top of your browser.

#4. Other potential causes of problems with the webcam.

The problem may be your browser.

We recommend you to test again with another browser than the one you are currently using. The problem may be due to conflicts with your browser extensions.
The browsers we recommend are Google Chrome, Opera or Mozilla Firefox.